Return & Refund Policy
Effective October 20, 2026
The short version: you have 14 days from delivery to request a return. Damaged or defective? We replace it or refund you in full, including shipping, at no cost to you.
14-day return window
You may request a return within 14 days of the date your order is delivered. Requests made after 14 days can't be accepted, except for defects covered below.
Damaged, defective or wrong items
If your Clean Charge arrives damaged, doesn't work, or isn't what you ordered, email us within 14 days of delivery with your order number and a photo or short video of the problem. We'll send a free replacement or a full refund (your choice), including any shipping you paid. In most cases you won't need to send the item back.
Changed your mind?
Unused items can be returned within 14 days of delivery if they are:
- unused and in like-new condition,
- in the original packaging with the included cable, and
- approved by us before you ship them back (email us first; we'll send return instructions and the return address).
For change-of-mind returns, you pay the return shipping cost, and the original free shipping is not refunded because it is paid to the carrier. Items sent back without approval, or that arrive used or damaged, may not be eligible for a refund.
How to start a return
Email [email protected] or call (814) 590-7938 with:
- your name and order number (from your Square receipt),
- the reason for the return, and
- photos if the item is damaged or defective.
We reply within 2 business days.
Refunds
Approved refunds go back to your original payment method through Square, usually within 5 business days of approval (or of us receiving your return, for change-of-mind returns). Your bank or card issuer may take a few more days to post it.
Lost packages
If tracking shows your order hasn't moved for 10 business days, or it shows delivered but you can't find it, contact us and we'll work with the carrier and our fulfillment partner to replace or refund it.
Wrong address
Please double-check your shipping address at checkout. We can't be responsible for orders shipped to an address entered incorrectly, but contact us right away and we'll try to update it before it ships.
Exchanges and cancellations
Clean Charge comes in one size and color, so exchanges are handled as a replacement or refund. Each order is made for you shortly after purchase, so contact us as soon as possible if you need to cancel. We can cancel any order that hasn't entered production yet. Once it has, it can't be canceled, but the 14-day return window still applies.